Right of withdrawal

You have the right to withdraw from the order contract within 14 days without giving any cause for the withdrawal.

The cancellation period lasts 14 days starting from the day you or a third person nominated by you and who is not the carrier have or has taken possession of the goods.

To exercise your right of withdrawal you need to inform us ( ) by means of a definite statement (via posted letter, telefax or email)of your decision to cancel this contract. You may use the enclosed model withdrawal form as well, but it is not mandatory.


(Click here for download:) Model withdrawal form


Advising withdrawal via email

To ensure the cancellation period it is sufficient to send the statement of withdrawal before the period of cancellation ends.


In case you revoke this order contract we have to refund you all the payments that we obtained from you including the transport costs (except from additional transport costs resulting from your choosing a kind of shipment differing from the standard delivery mode we offer at lowest terms) immediately and not later than 14 days from the day your cancellation statement has been received. Refund will be proceeded by the same mode of payment you used in the original deal unless a different agreement with you has been reached; on no account will we charge you any fees for the refund. We are entitled to refuse a refund until we received the goods back or until you provide evidence of having returned the goods, depending on which occurs first.

You are obliged to return the goods immediately and in any case not later than 14 days from the day you informed us of your withdrawal, by way of shipment or personal handover. The cancellation period is ensured if the goods have been shipped within 14 days following the withdrawal announcement. You are bearing the immediate return costs. You only have to compensate a loss in value of the returned goods if this loss can be attributed to your inappropriate handling of the goods.

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